Privacy Policy

This policy explains how AlderPeak Home Services LLC ("AlderPeak Home Services," "we," "us") handles information when you visit this website, request an estimate, or communicate with us.

Information we collect

• Information you give us: your name, phone number, email address, service address or ZIP code, the service you need, and anything you write in your request.
• Your communication choices: whether you agreed to receive text messages, along with the date, time, and the form where you gave that consent.
• Records of our work together: estimates, appointments, messages, and notes about your project.
• Technical information: when you use the website, our hosting and form providers may process basic technical data such as IP address, browser type, and pages viewed, as needed to deliver and secure the site.

How we use your information

• To respond to your request and schedule an estimate visit.
• To prepare estimates, perform the work, and follow up on it.
• To send text messages about your inquiry, appointments, and estimates, plus occasional offers for our home services, only if you opted in to the current SMS program.
• To send emails related to your request or project.
• To keep business records and meet legal, tax, and accounting obligations.

SMS messaging and your mobile information

Mobile information and SMS opt-in data will not be shared or sold to third parties or affiliates for marketing or promotional purposes.

We do not sell mobile phone numbers or SMS consent, and we do not share them with third parties for their marketing. The only exception is the service providers that deliver our text messages (such as our messaging platform and wireless carriers), which process this information strictly to send and manage the messages you agreed to receive.

• What we send: texts about your estimate request, including scheduling, reminders, and updates, and occasional offers for AlderPeak home services. We only send service offers if you checked a box that expressly included them.
• How often: message frequency varies.
• Cost: Msg & data rates may apply.
• Stop or get help: reply STOP to opt out, HELP for help, or email [email protected].
• Your choice: consent is not a condition of purchase, and you can request an estimate without it.

We keep a record of your consent (the date, time, the form, and the consent wording in effect when you opted in) and of any opt out. Earlier consent to estimate updates alone does not authorize later service offers. Details are on our SMS opt-in page and in our Terms & Conditions.

How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that work on our behalf, such as our customer relationship and form platform, text messaging and email providers, email forwarding, and website hosting. They may use the information only to provide their services to us.
• Legal reasons, when required by law or to protect our rights, our customers, or others.

Cookies

This website does not use advertising cookies. The embedded request form is provided by our form platform, which may use cookies or similar technology needed for the form to work.

How long we keep information

We keep information for as long as needed to respond to you, complete and support our work, and meet legal, tax, and accounting requirements.

How we protect information

We use reasonable safeguards and limit access to people and providers who need it. No method of transmission or storage is completely secure.

Your choices

• Reply STOP to any text message to stop texts.
• Ask us to stop emails, or use the unsubscribe link when one is provided.
• Contact us to access, correct, or delete your information, subject to records we must keep by law.

Children

Our services are for adults. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will post the new version on this page with a new effective date.

Contact us

AlderPeak Home Services LLC
324 196th Pl SW, Suite 102, Lynnwood, WA 98036
[email protected]
(425) 567-8148